At MDCC, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and Facebook or Instagram chatbot.
1. Information We Collect
Personal Information: We collect information you provide when using our services or contacting us, such as your name, email address, telephone number, and enquiry details.
Chatbot Messages: We collect and store messages you send to our Facebook or Instagram chatbot, including any personal information you include in those messages.
Please do not send passwords or other sensitive account credentials through the chatbot.
2. How We Use Your Information
We use your information to:
• Respond to your enquiries and provide customer support.
• Provide information about MDCC’s products and services.
• Operate our chatbot and manage communications with you.
• Improve our services and user experience.
• Meet applicable legal obligations.
3. Data Sharing
We do not share your personal information with third parties, except as necessary to provide our services or as required by law.
This may include service providers supporting the operation of our chatbot and communications systems.
Your use of Facebook and Instagram is also subject to Meta’s own privacy policies.
4. Data Security
We employ security measures to protect your personal information against unauthorized access or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. User Rights
You may contact MDCC to request access to, correction of, or deletion of your personal information, subject to applicable law.
For deletion requests, email info@mdccinternational.com with the subject “Data deletion request”. Include your name, the Facebook or Instagram username or ID used to contact us, and a brief statement requesting deletion.
Please see our User Data Deletion Instructions for the request procedure and response timeframe.
6. Cookies and Tracking
Facebook and Instagram use cookies and similar technologies under Meta’s policies. For information about these technologies and available controls, please refer to Meta’s Cookies Policy and the settings available through its services.
7. Changes to Privacy Policy
We may update this Privacy Policy as our services or data practices change. Updates will be posted on this page.
8. Contact
For questions about this Privacy Policy or requests concerning your personal information, please contact: info@mdccinternational.com
